Terms of Use

Remedial and Collection Unit Ticketing System

Effective Date: April 01, 2025

Welcome to the official ticketing system of the Remedial and Collection Unit ("Website", "System"). By accessing or using this Website, you agree to comply with and be bound by the following Terms of Use. If you do not agree with these terms, please refrain from using the System.

1. Purpose of the System

The Remedial and Collection Unit Ticketing System is designed to:

Allow users to submit, track, and manage collection-related requests or concerns

Facilitate communication between clients and the Remedial and Collection Unit

Ensure timely and documented resolution of issues regarding account settlements, follow-ups, and related matters

2. Authorized Use

This system is intended for use by individuals and entities involved in official transactions with the Remedial and Collection Unit. Unauthorized use or access is strictly prohibited. You agree not to:

Use the system for unlawful, fraudulent, or malicious purposes

Submit false or misleading information

Interfere with or disrupt the operation of the system or attempt to gain unauthorized access

3. User Accounts

You may be required to register for an account to access certain features. You are responsible for:

Maintaining the confidentiality of your login credentials

All activities under your account

Immediately reporting any unauthorized use of your account

4. Ticket Submission and Management

All tickets submitted through this system must:

Be complete, accurate, and relevant to the Unit’s scope

Include supporting documents if necessary

Follow the status updates and instructions provided by the Unit

The Unit reserves the right to reject or close tickets that are abusive, incomplete, irrelevant, or outside its jurisdiction.

5. Data Privacy

All personal and case-related information submitted through this system will be handled in accordance with the [Privacy Policy] and applicable data protection laws. Users are advised not to upload sensitive documents unless required and secure.

6. Intellectual Property

All content, including system design, workflow, and documentation, are the intellectual property of the Remedial and Collection Unit. Reproduction or misuse without permission is strictly prohibited.

7. Availability and Downtime

While we aim to ensure continuous access to the system, we do not guarantee uninterrupted service. Scheduled maintenance or unexpected technical issues may cause temporary disruptions.

8. Disclaimer

The Unit disclaims any liability for errors, delays, or losses resulting from technical issues, misuse, or external factors beyond our control. The system does not replace official legal communication unless explicitly stated.

9. Modifications

We may revise these Terms of Use from time to time. Continued use of the system constitutes acceptance of any modifications.

10. Governing Law

These Terms shall be governed by and interpreted under the laws of Philippines.

11. Contact Us

For questions or technical assistance, please contact:

remedial@perampc.com.ph/0927-582-6115