Privacy Policy

Remedial and Collection Unit Ticketing System

Effective Date: April 01, 2025

The Remedial and Collection Unit ("we", "our", or "us") is committed to protecting the privacy and personal data of all users of its Ticketing System ("System"). This Privacy Policy outlines how we collect, use, store, and protect your information when you access or use the System.

1. Information We Collect

We collect the following types of information when you use our ticketing system:

a. Personal Information

Full Name

Contact Details (email, phone number, address)

Identification Numbers or Documents (if required for verification)

b. Account or Case-Related Information

Ticket details, supporting documents, and correspondence

Account or reference numbers related to your concerns

Payment-related information (if applicable)

c. Technical Information

IP address

Browser type and version

Date and time of access

System logs for security and troubleshooting purposes

2. How We Use Your Information

The information you provide is used to:

Process and respond to your submitted tickets or concerns

Communicate with you regarding updates, actions, or required clarifications

Maintain a record of interactions for tracking and audit purposes

Improve the efficiency, security, and effectiveness of the system

Comply with legal and regulatory requirements

We do not sell or share your personal data with third parties for commercial purposes.

3. Data Retention

We retain your information for as long as it is necessary to fulfill the purpose for which it was collected, or as required by applicable laws and regulations. Archived tickets may be kept for audit, reporting, or legal reference purposes.

4. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data against:

Unauthorized access

Accidental loss or destruction

Alteration or disclosure

Despite these measures, no system is completely secure. We encourage users to safeguard their login credentials and report any suspicious activity.

5. User Rights

You have the right to:

Access your personal data stored in the system

Request correction of inaccurate or incomplete information

Request deletion of your personal data, subject to legal constraints

Withdraw consent (where applicable)

Requests must be submitted in writing via the contact details below.

6. Cookies and Tracking Technologies

Our system may use cookies or similar technologies for session management and security. These do not collect personally identifiable information but help improve user experience.

7. Third-Party Services

If any third-party platforms are used for hosting, backup, or communication (e.g., email providers), they are bound by confidentiality agreements and data protection obligations.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through the system or your registered contact information. Continued use after updates constitutes acceptance.

9. Contact Us

For questions, concerns, or requests related to your data, please contact:

Legal Division-Remedial and Collection Unit

Email: remedial@perampc.com.ph

Phone: 0927-582-6115

Office: PERA MULTIPURPOSE COOPERATIVE (PERA MPC)

1/F PERA MPC Training Center, Purok 7, Handsome Boulevard,

Brgy. 2, San Francisco, Agusan del Sur