FAQs - RCU Ticketing System

Frequently Asked Questions

Remedial and Collection Unit

The RCU is a specialized unit responsible for managing delinquent accounts, assisting borrowers with repayment solutions, and initiating collection or legal action when necessary. Our goal is to help both the institution and the borrower reach a fair resolution.

Account Restructuring – Quick Guidelines (FAQ)

Borrowers with past due or delinquent accounts who can show willingness and capacity to pay.

Request letter
Valid ID
Statement of Account
Proof of income
Other supporting documents as needed
Upfront payment of 10% of the total restructured amount

Extended loan term
Adjusted interest rate
Partial waiver of penalties (subject to approval)

Lower monthly payments

No. Restructuring is allowed only once per account, unless special approval is granted under exceptional circumstances.

Reclassification of Accounts to Past Due

The branch/satellite and the Remedial Section shall simultaneously identify all accounts subject to past due on a monthly basis using the following criteria:

1. Beyond 180 days delinquent or the Account is already matured whichever

comes first.

2. Fraudulent Accounts.

Moreover, the Remedial Section shall prepare, evaluate, confirm, and recommend thelist of accounts for Past due.

Reclassification of Accounts to WriteOff/ChargeOff

The branch/satellite and the Remedial Section shall simultaneously identify all accounts subject to write-off on a monthly basis using the following criteria:

1. Accounts classified as past-due, restructured and litigation;

2. Justifiable collection efforts have been made but collection is not feasible; or

3. There is reasonable certainty that the account will never be paid;

4. Beyond 365 days delinquent; or

5. Delinquent account with short payment but the recovery process will go beyond 3 years.

Moreover, the Remedial Section shall prepare, evaluate, confirm, and recommend the list of accounts for Write-off.

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